RingWage Help Center

Find answers to common questions and learn how to get the most out of your RingWage experience.

Getting Started with RingWage

How RingWage Works

RingWage provides you with a dedicated phone number that forwards to your real number. You can whitelist contacts who can call you for free. Anyone not on your whitelist must pay a $1 fee to connect, which helps filter out spam calls while generating income for you.

For a more detailed explanation, check out our How It Works page.

Setting Up Your Account

  1. Sign up for a RingWage account by selecting a plan that fits your needs
  2. Verify your existing phone number where calls will be forwarded
  3. Receive your dedicated RingWage number
  4. Add trusted contacts to your whitelist
  5. Start sharing your RingWage number for business and public listings

Managing Your Whitelist

Your whitelist is a list of trusted contacts who can call your RingWage number without paying the connection fee. To add contacts to your whitelist:

  1. Log in to your RingWage dashboard
  2. Navigate to the "Contacts" section
  3. Click "Add Contact" and enter their phone number and name
  4. Save the contact to add them to your whitelist

You can add, remove, or edit contacts at any time through your dashboard.

Account Management

Changing Your Plan

You can upgrade or downgrade your plan at any time through your account settings. Changes will take effect at the start of your next billing cycle.

Updating Personal Information

To update your personal information, login to your account, go to "Account Settings," and update the relevant fields. Don't forget to save your changes.

Billing & Payments

Subscription Plans

RingWage offers several subscription plans to meet your needs:

  • Basic Plan ($4.99/month): One RingWage number, 10 whitelisted contacts, keep 100% of caller fees
  • Pro Plan ($9.99/month): One RingWage number, 50 whitelisted contacts, keep 100% of caller fees, advanced analytics
  • Annual Basic ($49.90/year): Same as Basic plan with 15% savings when paid annually

For more details, visit our Pricing section on the homepage.

Payouts

When non-whitelisted callers pay to reach you, you earn money. Payouts are processed monthly and deposited directly to your linked bank account or payment method.

Cancellation Policy

You can cancel your RingWage subscription at any time. If you cancel, you'll lose access to your RingWage number at the end of your billing cycle, and it may be reassigned to another user.

Troubleshooting

Common Issues

If calls aren't forwarding to your phone, check the following:

  • Verify your forwarding number is correct in your account settings
  • Ensure your phone is powered on and has service
  • Check if you have any call blocking services enabled on your phone
  • Contact support if the issue persists

If your whitelisted contacts are being charged to call you:

  • Verify the contact's number is entered correctly in your whitelist
  • Make sure they're calling from the exact number you whitelisted
  • Check if they're calling from a different phone or using a calling app
  • Contact support for assistance with refunding any incorrect charges

If you're having trouble logging in:

  • Try resetting your password using the "Forgot Password" link
  • Clear your browser cache and cookies
  • Try using a different browser or device
  • Contact support if you continue to experience issues

Contact Support

Need More Help?

If you couldn't find the answer you were looking for, our support team is here to help.

Email us at support@ringwage.com with your question and we'll get back to you as soon as possible.

Please include the following information in your email to help us assist you faster:

  • Your full name
  • Your RingWage phone number
  • A detailed description of your issue or question
  • Any relevant screenshots or information

Our support team typically responds within 24 hours during business days.

Check our FAQ

For quick answers to common questions, be sure to check our Frequently Asked Questions section on the homepage.