Terms of Service

Last Updated: February 28, 2025

1. Introduction

Welcome to RingWage. These Terms of Service ("Terms") govern your access to and use of the RingWage website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully. If you do not agree with these Terms, you may not access or use our Services.

2. Service Description

RingWage provides a VOIP communications platform that offers users a dedicated, secure phone number with call management features, including whitelist filtering and call screening. Our Services include:

  • Provision of a dedicated VOIP phone number
  • Call forwarding to your personal number
  • Whitelist management for approved callers
  • Call screening for unknown callers with a connection fee
  • Number porting (when available)
  • Other features as described on our website or in our applications

3. Account Registration

To use our Services, you must create an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or outdated.

4. Subscription and Payments

RingWage offers subscription-based Services with the following terms:

  • Subscription fees are charged on a monthly or annual basis, depending on the plan selected
  • Payments are processed securely through our payment processor
  • Subscriptions automatically renew unless canceled before the renewal date
  • Unknown callers are charged a $1 connection fee to reach you, which is processed through Stripe
  • You may receive a portion of the connection fees as specified in your subscription plan
  • Number porting may incur additional one-time fees
  • All fees are non-refundable except as required by law

We reserve the right to change our pricing with reasonable notice to you. Continued use of the Services after a price change constitutes acceptance of the new price.

5. User Conduct

When using our Services, you agree not to:

  • Violate any applicable laws or regulations
  • Use the Services for any illegal purpose
  • Impersonate any person or entity
  • Harass, abuse, or harm another person
  • Interfere with or disrupt the Services
  • Attempt to gain unauthorized access to the Services
  • Use the Services for robocalling, spam, or automated messaging
  • Resell or redistribute the Services without our written permission
  • Use the Services in a manner that may damage our reputation

6. Intellectual Property

The Services, including all content, features, and functionality, are owned by RingWage and are protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Reproduce, distribute, modify, or create derivative works of our Services
  • Remove any copyright, trademark, or other proprietary notices
  • Use any RingWage trademarks, logos, or service marks without our prior written consent

7. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

8. Disclaimers and Limitations of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RINGWAGE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

RINGWAGE DOES NOT WARRANT THAT:

  • THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE
  • DEFECTS WILL BE CORRECTED
  • THE SERVICES OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

IN NO EVENT SHALL RINGWAGE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF RINGWAGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

RINGWAGE'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO RINGWAGE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

9. Indemnification

You agree to indemnify, defend, and hold harmless RingWage and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any rights of another person or entity
  • Your violation of any applicable laws or regulations

10. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

  • Your right to use the Services will immediately cease
  • You will no longer have access to your RingWage number
  • Any fees paid are non-refundable
  • All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability

11. Modifications to the Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website and updating the "Last Updated" date.

Your continued use of the Services after any changes to these Terms constitutes your acceptance of the revised Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute arising from these Terms or the Services shall be resolved through:

  1. Informal negotiation - We encourage you to contact us first to try to resolve any disputes
  2. Mediation - If negotiation is unsuccessful, the dispute shall be submitted to mediation
  3. Arbitration - If mediation is unsuccessful, the dispute shall be resolved through binding arbitration conducted in San Francisco, California

YOU AND RINGWAGE AGREE TO WAIVE THE RIGHT TO TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION.

13. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and RingWage regarding the Services.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
  • No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
  • Assignment: You may not assign these Terms without our prior written consent, but we may assign these Terms without restriction.
  • Contact: If you have any questions about these Terms, please contact us at support@ringwage.com.