Privacy Policy

Last Updated: February 28, 2025

1. Introduction

At RingWage, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

  • Contact information (name, email address, phone number)
  • Account credentials (username, password)
  • Billing information (credit card details, billing address)
  • Call records and call history
  • Whitelist contacts you provide
  • Information about callers who connect with you through our Services

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

  • Device information (device type, operating system, browser type)
  • Usage data (how you interact with our Services)
  • IP address and location information
  • Cookies and similar tracking technologies
  • Aggregated or anonymized data

3. How We Collect Information

We collect information through various methods:

3.1 Direct Collection

Information you provide to us directly when you:

  • Register for an account
  • Set up your profile
  • Add contacts to your whitelist
  • Make payments
  • Contact our customer support
  • Respond to surveys or promotions

3.2 Automated Collection

Information collected automatically when you use our Services:

  • Call logs and records
  • Usage patterns and analytics
  • Technical data through cookies and similar technologies
  • Location data based on IP address or mobile device settings

3.3 Third-Party Sources

We may receive information from third parties:

  • Payment processors (transaction information)
  • Telecommunications providers (call routing information)
  • Analytics providers
  • Marketing partners

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 Provide and Improve Services

  • Provision and maintain your RingWage number
  • Process and route calls
  • Manage your whitelist and call screening
  • Process payments and connection fees
  • Improve and optimize our Services
  • Develop new features and functionality

4.2 Communication

  • Respond to your inquiries and support requests
  • Send administrative messages about your account
  • Provide updates about our Services
  • Send marketing communications (with your consent)

4.3 Security and Compliance

  • Protect against fraudulent or unauthorized activity
  • Verify your identity
  • Enforce our Terms of Service
  • Comply with legal obligations
  • Resolve disputes

4.4 Analytics and Research

  • Analyze usage patterns and trends
  • Conduct research to improve our Services
  • Generate anonymized or aggregated data insights

5. How We Share Your Information

We may share your information with the following categories of recipients:

5.1 Service Providers

We share information with third-party service providers who help us operate, provide, and improve our Services, including:

  • Telecommunications providers
  • Payment processors (like Stripe)
  • Cloud hosting providers
  • Customer support services
  • Analytics providers

5.2 Business Transfers

If RingWage is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Protection of Rights

We may disclose your information to protect the rights, property, or safety of RingWage, our users, or others.

5.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments and audits
  • Access controls and monitoring
  • Secure data storage in compliant facilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access the personal information we hold about you and, in some cases, receive a copy of this information in a structured, commonly used, and machine-readable format.

7.2 Correction

You have the right to request that we correct inaccurate or incomplete personal information about you.

7.3 Deletion

You have the right to request that we delete your personal information in certain circumstances.

7.4 Restriction and Objection

You have the right to request that we restrict the processing of your personal information or to object to our processing of your personal information in certain circumstances.

7.5 Withdrawal of Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@ringwage.com. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services.

Types of cookies we use:

  • Essential Cookies: Required for the operation of our Services
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how users navigate our Services
  • Functionality Cookies: Used to recognize you when you return to our Services
  • Targeting Cookies: Record your visit to our Services, the pages you visit, and the links you follow

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

9. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

If you believe we might have any information from or about a child under 13, please contact us at privacy@ringwage.com.

10. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are primarily located in the United States.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.

11. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Our legal obligations
  • Applicable statute of limitations
  • Ongoing or potential legal disputes

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@ringwage.com

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.